Refund policy

Returns

We accept returns within 30 days of delivery for unused items in their original packaging. To start a return, contact us with your order number and the reason. We do not accept physical returns. Because our products are shipped directly from our suppliers, items do not return to our warehouse. Customers keep the product, and we resolve issues through photo verification.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed back to your original payment method within 5-10 business days.If your claim is approved, your refund will be processed back to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days with photos and we will arrange a replacement or refund at no cost.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Once we receive your photos, we will review the issue and arrange a replacement or refund at no cost.

Non-returnable items

We do not accept returns for:

• Buyer’s remorse (“I changed my mind”)

• Items without photo proof of damage/defect

• Final‑sale items

• Custom or personalized items

  Lost or missing packages If your tracking shows “delivered” but you did not receive your package, please contact us within 7 days so we can assist with a carrier investigation.

  Wrong address We are not responsible for orders placed with an incorrect or incomplete shipping address. Please double‑check your information before completing your purchase.

  Cancellations Orders cannot be canceled once they have been processed or shipped.