Terms of service

Terms of Service

By using this website or placing an order with Horizons, you agree to the terms below. Please read them carefully.

1. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability.

Once an order is placed, it cannot be canceled if it has already been processed or shipped by our suppliers.

2. Dropshipping Fulfillment

We work with third‑party suppliers to ship products directly to customers. By placing an order, you acknowledge:

Processing time may take 7–14 business days before shipment.
Shipping times vary by destination and may take 7–30 business days.
We do not control supplier delays, customs processing, or carrier issues.
Delivery dates are estimates, not guarantees.

3. Pricing

Prices are listed in the currency shown at checkout and may change without notice. Taxes and shipping fees are calculated at checkout based on your location.

4. Shipping & Delivery

Shipping times are estimates and may vary due to customs, weather, or carrier delays. We are not responsible for delays outside our control.

Customers are responsible for providing a correct and complete shipping address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds.

International customers are responsible for any customs fees or import taxes required by their country.

5. Returns & Refunds

We do not accept physical returns. Because products are shipped directly from our suppliers, items do not return to our warehouse.

Refunds or replacements are only issued for:

damaged items
defective items
incorrect items

To request a refund or replacement, customers must provide:

order number
clear photo proof of the issue
description of the problem

Buyer’s remorse (“I changed my mind”) is not eligible for refunds.

6. Lost or Missing Packages

If tracking shows “delivered” but the customer did not receive the package, the customer must contact us within 7 days so we can assist with a carrier investigation.

If a package is lost in transit, we will work with the supplier to resolve the issue.

7. Intellectual Property

All content on this site, including images, text, logos, and graphics, is owned by Horizons or our suppliers and protected by copyright. You may not reproduce or distribute any content without permission.

8. Limitation of Liability

Horizons is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the order in question.